store policy

customer care

It is the iFitBeauty’s policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.

The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.

Personal information policy

iFitBeauty Pty Ltd 2014/045657/07 (iFitBeauty, we, our or us) appreciates the importance of protecting your personal information and recognises the trust placed in us when you supply your personal information to us.

iFitBeauty will control the collection, security, quality, use and disclosure of personal information in accordance with the Electronic Communications and Transaction Act 25 of 2002 of South Africa.

This Privacy Policy explains in general terms how iFitBeauty protects the privacy of your personal information under the South African Privacy Principles. 

Definition of personal information

The expression 'personal information' is defined in the Privacy Acts as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection and use of personal information

The kinds of personal information that we collect and hold about you depends on the transactions you undertake with us.

The kinds of information that we collect and hold may include:

  • name

  • contact details (i.e. contact address(es), contact number(s), email address)

  • date of birth

  • language(s) spoken

  • gender

  • Insurance details (e.g. type of insurance and expiration date)

  • qualification details

  • employment details (i.e. current place of employment, work as a sole trader or individual)

  • education provider details

  • professional interest/practice areas/settings

  • business type and services

  • your internet service provider, computer or mobile device when use of our website or mobile app and you have enabled 'cookies', 'web beacons' and/or other technologies

Typical situations when iFitBeauty will collect personal information from you, is if you:

  • apply to join iFitBeauty as a member

  • register with us for continuing development programme

  • subscribe to our newsletters, magazines or other publications

  • register or renew through the website

  • register for an event

  • purchase a product

  • use our website or mobile app

How iFitBeauty collects personal information

As far as possible, iFitBeauty will collect your personal information directly from you unless it is unreasonable or impracticable to do so.  If iFitBeauty collects information about you from someone else, iFitBeauty will, whenever reasonably possible, make you aware that iFitBeauty has done this and circumstances of that collection.

In particular, iFitBeauty will collect personal information about you in the following circumstances:

Collection from third parties:

iFitBeauty will collect personal information from external service provider to whom iFitBeauty  has contracted out for specific purposes.  iFitBeauty will also collect personal information from third parties who offer products and services to iFitBeauty South Africa's members or registrants.

iFitBeauty will also collect personal information for handling complaints and disciplinary proceedings about members and registrants.

If you obtain services from third parties in conjunction with membership or registration with iFitBeauty South Africa, the third parties may provide personal information such as the general nature of the work and costs, as far as it is permitted by law.

Collection from use of website or mobile app

If you use our website or mobile app, we may utilise 'cookies' and any other technologies, which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website / mobile app.  A cookie or similar technology does not identify you personally but may identify your internet service provider, computer or mobile device.  You can set your browser or mobile device to notify you when you receive a cookie or web beacon and this will provide you with an opportunity to either accept or reject it in each instance.

Generally, the purpose of collection and holding personal information, and the minimum information you need to provide, will be conveyed to you at the time of collection.

If we collect sensitive information about you, we will only do so with your consent, unless consent is not required by law.  Sensitive information is defined in the Privacy Act and includes information about your membership in a professional association such as Fitness South Africa, health information and race origin.

You do not need to identify yourself when you deal with us (e.g. enquiring about membership or registration) but there are certain situations where we will only deal with individuals who identify themselves (e.g. providing fitness services).  However, if you choose not to provide the personal information requested, we may not be able to provide you with the products/services you require.

Unsolicited personal information

If we receive unsolicited personal information about you, we will, within a reasonable period after receiving the information, determine whether or not we could have collected the information under the privacy laws if we had solicited the information. If we could have collected the personal information, we will ensure that this Privacy Policy is complied with in relation to that information and will notify you:

  • that the unsolicited personal information has been collected;

  • the circumstances of that collection; and

  • refer you to this Privacy Policy.

If we could not have collected the personal information had we solicited it, we will destroy the information or ensure it is de-identified as soon as practicable.

Purpose of collection, storage, use and disclosure of personal information

The purposes of collecting, storing, using and disclosing your personal information may be to:

  • verify your identity

  • fulfil our functions as the peak body of the fitness industry

  • provide the products and services you have requested

  • administer and manage service offerings, including charging, billing and collecting debts

  • research and development of iFitBeauty South Africa's products and services

  • maintain registration and membership records

  • gain an understanding of your information and communication needs to provide you with a better service

  • provide access to information about current and future services and benefits

  • conduct research surveys and consultation to identify and analyse the ongoing needs of members and the industry

  • provide iFitBeauty partners with information so that they may contact you in relation to their products and services

  • handle complaints about members or registrants

  • handle and conduct disciplinary proceedings on members

  • inform the public of your membership or registration status

  • publish a Register of Exercise Professionals, Business Directory and Industry Directories (which are explained further below)

  • tell you about products and services that may be of interest to you

Direct marketing

We may use or disclose your personal information for the purpose of direct marketing.  That is, to promote our products or services or those of third parties. 

You expressly consent to the use or disclosure of your personal information for direct marketing purposes.  You also expressly consent for iFitBeauty to disclose your personal information to our business partners or other third party providers to facilitate their sending direct marketing communications to you.

You may ask us to identify the source of the personal information that we use or disclose for direct marketing purposes.  You can do this at any time by contacting us via the details set out at the end of this Privacy Policy.

If at any time you do not wish to receive any further direct marketing communications whether from us or from third parties, you can ask us not to send you any further direct marketing communications and not to disclose your personal information to third parties for that purpose. You can do this at any time by using the “unsubscribe” facility included in a prominent statement in the direct marketing communications or by contacting us via the details set out at the end of this Privacy Policy.

Disclosure of personal information to third parties

In addition for the direct marketing purposes referred to above, we may disclose your personal information to third parties, which may include:

  • external service providers to whom we have contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the service we have contracted out

  • our business partners that provide products and/or services to our members and/or registrants

  • government and regulatory authorities and other organisations, as required or authorised by law

  • our professional advisors

  • our related companies

  • other professional bodies

In these situations, iFitBeauty prohibits the third party contractors from using personal information about you except for the specific purpose for which iFitBeauty supply it.  We will not disclose your personal information to business partners as described in this section above, if you advise us that you do not wish us to. Please refer to our contact details set out below.

Other than the above, iFitBeauty will not disclose your personal information without your consent unless disclosure is either necessary to lessen or prevent a serious threat to the life, health or safety, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or serious misconduct.

You may opt out of having your personal information disclosed at any time by writing to us.

If you are no longer a member of ours or registered with us, we will retain and disclose your personal information for the purposes described above for a two year period before deleting or de-identifying it.

How iFitBeauty holds personal information

Once we have collected personal information from you, iFitBeauty transfers data to our servers in the [United States of America] for storage and processing.  You consent to that transfer.  As the Register and Directories are publicly available online, it can be viewed on the internet unless you have told us that you do not want your information to appear in the online Register and Directories.

Please also refer to our policy on data quality and security below.

Data Quality

We take all reasonable precautions to ensure that personal information about you collected by us is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We require that you:

  • let us know if there are any errors in your personal information; and

  • keep us up-to-date with changes to your information.

Data security

We will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

If we no longer need your personal information for any purpose for which the information may be used or disclosed or required by law, we will take reasonable steps to destroy the information or ensure that the information is de-identified.

Access and correction of personal information

You can request access to, or ask us to correct, personal information about you that we hold by making a request in writing to iFitBeauty South Africa.  We will respond to your request within a reasonable period after the request is made.

Members and registrants can access and update their contact details and profiles by logging in to our website.

iFitBeauty will respond to your request, complaint or inquiry within a reasonable period.

Changes to our Privacy Policy

iFitBeauty may amend this Privacy Policy as our business requirements or the law changes.

For more information about privacy issues in South Africa and protecting your privacy, visit the Internet Service Providers Association website on www.ispa.co.za

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